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Returns & Refunds Policy

When you order and pay for goods from George Moor Design you enter into a contract of sale.

All cancellations, returns and refunds will be in accordance with this Returns and Refunds Policy.

Right to cancel

You may cancel your order at any time before dispatch or within 14 days of receipt of the product via our order cancellation form found by clicking here.

The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 [S.I. No. 484/2013] give consumers the right to cancel off-premises and distance contracts within fourteen days of the delivery of the goods,  subject to a number of specified exclusions including, but not limited to:

  • contracts for the supply of non-prefabricated goods made on the basis of an individual choice of, or decision by, the consumer;
  • contracts for the supply of goods that are clearly personalised;

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform George Moor Design, 190 Clonkeen Road, Blackrock, Co. Dublin, Ireland or of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

  • You may use our Order Cancellation Form but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on an e-mail without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods , whichever is the earliest.

If you have received the goods you shall send back the goods back to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are obliged to take reasonable care of the goods prior to returning them, and are only liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

Please review the other policy documents applicable to this site which can been found here.